Description

You are a strategic thinker passionate about driving solutions in Digital Customer Experience & AI Product Management. You have found the right team.

As a Digital Customer Experience & AI Product Manager within our Trade & Working Capital team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities :

• Define and execute the product roadmap for digital customer experience and AI initiatives.
• Prioritize features and deliver digital and AI-powered products to address business challenges.
• Drive delivery of customer experience platforms and data analytics solutions using AI and LLMs.
• Partner with engineering, data science, design, and user research to develop digital and AI applications.
• Ensure customer-centric product development for intuitive and impactful experiences.
• Leverage data insights and metrics to support backlog prioritization.
• Champion adoption of firm-wide AI and digital platforms for lifecycle management and engagement.
• Ensure products comply with regulatory, security, and governance standards.
• Manage product lifecycle from ideation to launch and continuous improvement.
• Evangelize AI, data analytics, and digital innovation across Trade & Working Capital.
• Foster a culture of customer-centricity and digital transformation.

Required qualifications, capabilities and skills :

• Hold a bachelor's degree or equivalent experience of at least 10 years in business, technology, or related field.
• Demonstrate experience in product management for digital customer experience, data analytics, AI, or ML products.
• Show strong understanding of digital platforms, customer experience design, and AI/LLM technologies.
• Familiarity with regulatory and compliance requirements for digital products and AI in finance.
• Exhibit leadership, project management, and stakeholder engagement skills.
• Drive digital and AI adoption to enhance customer experience in large, regulated enterprises.
• Recognized as a thought leader in a related field.
• Apply data governance frameworks to product development.
• Communicate effectively with cross-functional teams.
• Adapt to emerging technologies and industry trends.

Preferred qualifications, capabilities and skills :

• Experience with API integration and digitization in trade finance.
• Proven track record in digital and AI adoption for customer experience.
• Recognized thought leadership in digital innovation.
• Advanced knowledge of data analytics and AI technologies.
• Strong stakeholder management and engagement skills.
• Familiarity with financial industry regulations.
• Ability to foster a culture of digital transformation.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.