Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

As a Project Manager, within JPMorgan Chase, you will be instrumental in upholding the firm's strength and resilience. Your role will involve identifying new and emerging risks, and applying your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

• Serve as a procedure lead (editor) responsible for business procedure libraries housed in centralized repository. Connect with business partners (procedure owners/reviewers) on a periodical basis and update them of pending/ongoing requests including pending/upcoming attestation.
• Provide regular status updates to key stakeholders (leveraging data extracts from Change Management application).
• Support the procedure-editing process by conducting time-sensitive quality-assurance checks to ensure documentation (procedures and supporting documents) conform to prescribed templates and style guidelines.
• Work with Adobe Experience Manager (Guides) and XML format content
• Support ad hoc projects (bulk procedure uplift) and the maintenance of monthly reporting.

Required qualifications, capabilities and skills:

• Fluency in MS Office applications (Word, Excel, PowerPoint, Visio).
• A minimum of three years practical experience in technical and procedural writing, editing, communication, and writing skills.
• Experience with HTML5, Jira, XML, Visual Studio Code, etc.
• Proven ability to independently identify issues, analyze problems, and provide recommendations for actionable solutions.
• Demonstrated organizational and time-management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.
• Demonstrated interpersonal skills and a team player with the ability to build effective relationships at all levels of the organization.
• Excellent attention to detail.
• Process analysis and workflow-design skills.
• Change Management and version management experience.

Preferred qualifications, capabilities and skills:

• Degree or equivalent with work experience in financial services.
• Working knowledge of Adobe & Technical Communication products/technologies.
• Independent and self-motivated with an ability to adapt and be flexible in a team environment.
• Previous product management/development, consulting, or strategy experience.
• Awareness and practical understanding of current technologies, and their application and relevance to digital and overall client experiences.
• Familiarity with JPMC Products and Implementation Workflow and Process.
• Writing, presenting, and influencing skills.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.