Description

You have the proven ability to manage multiple tasks and projects simultaneously with strong attention to detail, and you also have an understanding of the Healthcare Industry. You have found the right team!

As an Onboarding Analyst within the Healthcare Payments team at JPMorgan Chase, you will manage onboarding queues for Healthcare Payments customers while maintaining documentation. You will also configure and ensure accuracy of account setup with solutions. Additionally, you will collaborate closely with team members to troubleshoot issues, streamline processes, and ensure timely and accurate service delivery. Your ability to adapt and provide support across different functions will be crucial in maintaining high standards of service and operational efficiency.

JPMorgan Healthcare Payments is a rapidly growing healthcare technology and services business within JPMorgan Payments that has established itself as a leader in the emerging market of healthcare payments. JPMorgan's mission is to transform the healthcare payment process for healthcare providers, payers and patients so that their payment experience is simple, reliable, secure and convenient. JPMorgan's solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers.

Job responsibilities

• Manage onboarding queues for Healthcare Payments customers.
• Configure and ensure accuracy of account setup with Healthcare Payments solutions.
• Maintain documentation in Customer Relationship Management platform.
• Coordinate and collaborate with internal departments and partners as needed.
• Collaborate closely with team members to troubleshoot issues, streamline processes, and ensure timely and accurate service delivery. Your ability to adapt and provide support across different functions will be crucial in maintaining high standards of service and operational efficiency.
• Participate in initiatives as needed to support customer onboarding and process improvements.
• Assist in testing new software releases.

Required qualifications, skills and capabilities

• Proven ability to manage multiple tasks and projects simultaneously with strong attention to detail.
• Understanding of the Healthcare Industry.
• Excellent organizational skills in managing timelines of multiple tasks.
• Ability to rapidly learn InstaMed's platform and solutions.
• Ability to acquire and apply new technical and industry knowledge quickly.
• Proficiency in all aspects of Microsoft Office.

Preferred qualifications, skills and capabilities

• Healthcare technology experience preferred.
• Experience using Salesforce or similar Customer Relationship Management platform.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.