Description

If you thrive on creating structure in dynamic environments, we want to hear from you! Unleash your expertise in program management by orchestrating seamless collaboration, streamlining communication across teams, and delivering executive-level updates that keep stakeholders informed and engaged. Your proactive approach to resolving blockers and commitment to high-quality results will shape transformative solutions and set new standards for excellence in home lending.

As a Product Delivery Manager in Home Application & Fulfillment, you will be responsible for leading an experienced program manager with a proven track record in delivering complex distributed software systems.

Join us in redefining the future of Home Lending!

Job responsibilities

• Analyze the program landscape and craft a lean, compelling structure that aligns cross-functional stakeholders to shared goals, drives clarity and flawless execution.
• Establish an efficient status reporting framework, proactively manage dependencies, and clearly communicate progress, risks, and key achievements to senior leadership and stakeholders.
• Anticipate challenges, remove obstacles, and implement solutions to keep programs on track and drive continuous progress
• Promote lean and efficient program management methodologies, documentation standards, and operational excellence to elevate team performance and outcomes.
• Analyze program metrics, feedback, and results to identify improvement opportunities, while maintaining Jira hygiene and ensuring a healthy, well-prioritized backlog.
• Build deep subject matter knowledge in both the product and line of business to serve as a strategic thought partner to product and technology teams.

Required qualifications, capabilities, and skills

• 5+ years of Program Management experience ; Proven track record in leading large-scale, complex, distributed software programs within fast-paced environments.
• Demonstrated expertise in building efficient operating models, streamlining processes, and driving continuous improvement across programs.
• Strong skills in drafting and delivering lean status updates, storytelling with simplicity and clarity at different levels of the organization
• Solid understanding of software development lifecycle, system architecture, and technical dependencies to facilitate informed decision-making and effective collaboration.
• Experience in working within agile frameworks, such as Scrum or Kanban, to influence backlog hygiene, plan sprints, and ensure timely delivery of high-quality product increments.
• Proficiency in project management tools (e.g., Figma, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools) and collaboration platforms (e.g., Confluence, SharePoint)
• Ability to proactively identify root causes, remove obstacles, and implement creative solutions that align with business and customer needs.
• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience

Preferred qualifications, capabilities, and skills

• Advanced degree (e.g., MBA, PMP) strongly preferred
• Previous experience in financial services

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.