Description

Equal Opportunity Employer(minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity)

The Logistics Company

Requisition Code: 25-SHAW A-007
Open Date: 11/14/2025
Status: Open
Work Location: Shaw AFB


Job Description:

SUMMARY:

The Personnel Assistant I will support the ID Card Section of MaD. The position performs a variety of tasks including, but not limited to clerical type duties. The work is under general supervision of higher-level personnel in preparation of various tasks involving Common Access Card (CAC), the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-time Automated Personnel Identification System (RAPIDS). The Personnel Assistant I is expected to always exercise discretion and tact; limited judgment may be necessary at times. The assistant may be required to operate general office equipment such as: computer, copier, CAC card machine, printers, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establishes/Maintains required forms, records, and files.
• Makes appropriate additions, revisions, and/or edits to records and files.
• Ensures requirements for "For Official Use Only" materials are properly followed, received, and secured in accordance with Army Regulations.
• Provide service to walk-in customers, without access to Personnel Records Display Application (PRDA) to screen, review and audit their personal military personnel record; Forward new ARMS documents to AFPC for scanning; Account, review and assist customers to resolve any discrepancies in ARMS.
• Manage the awards and decorations programs; provide general guidance on awards and decorations; process award recommendations; resolve all awards and decorations email, walk-in and phone requests.
• Receives and answers routine and complex telephone and electronic mail inquires or refers to appropriate staff member.
• Uses good judgment and tact to answer recurring questions and resolve clerical and/oradministrative problems.
• Provides data input, information retrieval, and manipulation services to service members.
  deploying/redeploying.
• Research and reviews personnel records for mistakes or gaps and rectify changes.
• Research and/or provides factual information on personnel related issues to service members regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended.
• Ensures that regulatory requirements related to a specific action are met.
• Uses Real-Time Automated Personnel Identification System (RAPIDS) and Defense Enrollment Eligibility Reporting (DEERS) system to provide excellent customer service.
• Uses administrative and clerical skills to maneuver and process through various software systems to complete tasks.
• Always maintains professionalism and provides outstanding customer service to each service member or client.
• Must comply with all OSHA regulatory requirements.
• Adherence to all TLC Policies accessed through Deltek Costpoint via the following path.
  • People > Employee Self Service > Company > Company Links > TLC Policies.
  • Please see the Notes Field for Login information.
• This position supports the DOD on a federal installation and the candidate must be available to work at the assigned physical location during business hours.
  
  
  • 7:30AM-4:30PM (M-F)
  
  NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Other duties as assigned/approved by management.
• Must be able to devise steps necessary to complete tasks.
• Ability to prioritize work, complete multiple tasks, and work under deadlines.
• Excellent personal communication skills
  
  SUPERVISORY RESPONSIBILITIES:
• This job has no supervisory responsibilities.

Requirements:

EDUCATION and/or EXPERIENCE:

Essential :

• High school diploma/GED or equivalent.
• Working knowledge of objectives, processes, and procedures of military personnel management to include automation functions in the Defense the Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS).



• Must have proficient computer skills and experience in using Microsoft Office.
• Must be able to effectively communicate with employees within the office, personnel in other offices and military personnel to clarify, obtain or provide information.
• Ability to relate to and work with people.
• Knowledge of principles and processes for providing customer and personal services (i.e., meeting quality standards for services and evaluation of customer satisfaction).
• Knowledge of principles and processes of personnel information systems.
• Knowledge of Common Access Card (CAC) procedures and regulations.
• Knowledge of Airforce rank structure and military unit relationships.
• Knowledge of mobilization/demobilization operations IAW FORSCOM Regulation 500-3-1 through 500-3-5.
• Ability to monitor/assess performance of self and organizations to make improvements or task corrective action.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to obtain access and be proficient in one or more automated systems to accomplish tasks as required by mission requirements, such as DEERS, RAPIDS.
  Preferred :
• College degree and military background is a plus.

LANGUAGE SKILLS:

Ability to read, comprehend and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to customers, internal and external, clients and other employees in the organization. Ability to interpret instructions and information and explain to others in the performance of this job in English.

PHYSICAL DEMANDS:

Essential and marginal functions require maintaining physical condition necessary for: bending, stooping, sitting, walking, or standing for prolonged periods of time, often in rough high-desert terrain and in severe weather; moving or lifting items weighing up to 40 pounds; operating through extended periods of high stress. Must possess visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; and the manual dexterity to operate a cell phone, handheld radio, telephone, and keyboard. Must be able to work unusual and extended hours to include weekends and holidays. Must be able to work in fast paced, multi-task environment.

WORK ENVIRONMENT/HOURS:

This position is not eligible for remote work, as the essential functions of the role require the employee to perform duties on-site. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The noise level in the work environment is usually moderate. Job will require working flexible hours, sometimes under short notice, to accommodate for mission requirements to include weekends and holidays. Overtime may be required

EXPECTATIONS:

• Transportation & Access: You must have reliable transportation to and from work and be able to access military installations.

• Background & Drug Screening: Employment requires passing a background check and pre-employment drug screening. Random drug and alcohol testing may also occur without prior notice.

• Timesheets: Record your actual work hours daily and ensure your entries are accurate and timely to support smooth operations.

• Dress & Punctuality: Arrive on time and dress appropriately for your shift.

BACKGROUND INVESTIGATIONS:

All employees are required to undergo an initial background investigation as a condition of employment. Additionally, employees may be subject to subsequent background investigations if circumstances warrant, such as the emergence of a need, an issue, or probable cause.

Employees assigned to work on federal installations or projects must also comply with government-mandated background investigations, which are conducted independently of the company's investigations. Employment and continued assignment to federal installations are contingent upon successfully meeting and maintaining these requirements.

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