Description

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation's greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people.

· Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and a world-class patient experience.

· Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

A credit check will be conducted for final candidates as part of the hiring process.

Core Responsibilities

• Manage day to day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service and partner with the Clinic Medical Director. 
• Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Managetheclinic'sfinancialperformancewithspecificemphasisonrevenuegrowththrough enrollment and non-personnel cost containment. 
• Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic's catchment area. 
• Proactively manage veteran enrollment and retention.
• Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
• Review/analyze reports and provide updates to leadership on clinical quality metrics, financial reports, staffing levels and other relevant information. 
• Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies and performance management, when required.
• Develop and maintain a positive, collaborative working relationship with our VA partners.
• Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.

Qualifications

•  Two years healthcare management experience required; government healthcare environment preferred.
•  Excellent written and verbal communication skills are required, both in person and over the phone.
•  Ability to manage, both up and down.
•  Energetic and optimistic demeanor.
•  Strong service mentality and a focus on achieving all aspects of defined service standards.
•  Proficient in computer applications such as Word and Excel.
•  Strong organizational skills.
•  Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
•  Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
•  Ability to resolve colleague, client, and patient issues in an effective and timely manner.
•  Current certification in Basic Life Support.
•  This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

PI280292620