Description

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

The Loan Servicing Specialist III position is a Processing role within the Centralized Money Movement Team. The candidate is responsible for processing high complexity credit and debit loan transactions, in a fast-paced environment associated with various supported market segments. (i.e. CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.) The Loan Servicing Specialist III is responsible for various forms of monetary related transactions on the applicable commercial loan system. The position also entails escalated researching and processing maintenance transactions for monetary and non-monetary transactions. In depth knowledge of reconciling differences, understanding how credits or debits impact the general ledger, monitoring interest/fee/principal transactions & various maintenance requests ensuring system integrity. Career progression is based on following performance metrics: productivity, quality, customer satisfaction and contributions to the team.

Job responsibilities

• Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions in line with established protocols.
• Manage and monitor assigned loan portfolio, ensuring timely and accurate servicing activities such as funding, re-pricings, and payments.
• Engage with internal and external stakeholders, providing clear and concise communication to address queries and resolve routine issues.
• Apply critical thinking to identify potential conflicts of interest within loan servicing tasks, and facilitate discussions to reach mutually beneficial solutions.
• Contribute to the team's efficiency by organizing and prioritizing tasks, ensuring adherence to deadlines and maintaining quality under tight timelines.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in loan servicing operations, including understanding of loan documents and related procedures.
• Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating solutions in a business setting.
• Proven skills in critical thinking, with the ability to organize, compare, and evaluate various aspects of loan servicing tasks.
• Experience in stakeholder management, with the ability to establish productive working relationships with internal and external clients.
• Proficiency in time management and organization, with a track record of efficiently managing multiple tasks and achieving goals effectively.

Preferred qualifications, capabilities, and skills

• Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change.
• Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency.
• Strong teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative for the good of the team.
• Demonstrated interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance.
• Excellent client service focus, dedicated to enhancing client satisfaction and service delivery through effective communication and support.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.