Description

FCDO Services

Head of Sensitivity Review Service

Reference number: 438561

Salary: £72,869 - £80,000 plus a location allowance of £1,750 and excellent benefits

Based in Hanslope Park, Milton Keynes, with the flexibility of hybrid working depending on business need

Free shuttle bus available between central Milton Keynes and Hanslope Park

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

The Digital Sensitivity Review service we’ve developed enables the UK’s Government departments to meet the requirements of Public Records legislation by selecting, reviewing and transferring records consistently and securely for permanent preservation at The National Archives. The growth in digital records means the team are embracing the use of AI and other advanced technologies to tackle the complex challenges we face. The work is vital and protects the UK’s relations with other countries, as well as our defence interests, the intelligence services, and the personal data of individuals, all within a legal framework.   

• Preserving important records
• Protecting secure data
• Embracing new technologies

It all matters.

Oversee digital service delivery that safeguards critical operations

You’ll take the helm of the Digital Sensitivity Review Service, setting the strategic direction and leading a critical partnership that underpins how we deliver secure, high-quality digital review. It’s a role that calls for both vision and precision: shaping annual business plans, overseeing workforce and capacity strategies, and balancing service quality with cost effectiveness. You’ll work hand-in-hand with Customer Relationships to support business development, ensuring our offer meets evolving client expectations, and you’ll collaborate closely with Technology and Operations to drive the tools, software and service management needed for a modern digital capability.

At the same time, you’ll lead and inspire high-performing review teams, building a motivated, capable workforce that’s ready to meet growing demand. Your focus on customer insight and service excellence will foster trusted relationships – both with long-standing clients and new customers adopting digital services. And with responsibility for service performance, revenue generation and continuous improvement, you’ll champion a culture that seeks out smarter, more efficient ways of working. 

Lead with clarity to deliver high-impact services

To thrive in this role, you’ll be an experienced leader of service delivery or operational teams, someone who knows how to bring people together to deliver high-quality outcomes. You’ll have a proven ability to shape and launch new services, strengthen customer and supplier relationships, and make sound commercial decisions that balance cost, capability and long-term value. With a degree or professional qualification in a computer- or management-related field, you’ll bring the professional credibility and structured thinking needed to guide a growing, increasingly digital service.

It will also help if you’re comfortable navigating change and rethinking how work gets done, whether through service design, process improvement or emerging technologies like AI. Experience with Public Records, FOI, GDPR, or National Archives practice is beneficial too, for understanding the sensitivities and standards that govern our work. 

Grow your career with full support

Working with us you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: Apply before 11:55 pm on Thursday 11th December 2025

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.