Description

Overview

The GM/Head Pro directs all aspects of the facility including its activities, represents the Facility / Oliphant Golf Management and the relationships between the facility and its Board, members, employees, community, government, and industry. Sets and monitors the budget, monitors the quality of product and service to ensure customer satisfaction in all facets of the club within a fiscally responsible manner. This position will promote an exceptional golf experience. Coordinates and administers facility policies and provides supervision and support to all department heads. Key areas of focus: Financial and budgeting- fiscally responsible, quality control-manage by walking around, customer service- the experience, and being the ambassador to employees, customers, the facility and ultimately the community.

Experience Required

• Excellent communicator and manager of people
• The ability to utilize modern technologies (computer: Microsoft Office, POS systems, QuickBooks, FaceBook and programs in managing workplace procedures
• Be naturally organized in goal setting, project planning, prioritizing, as well as managing stakeholder relations, budgets and timeframes
• Comprehension of golf, membership and banquet related sales: Weddings, Fundraisers, Club memberships, Corporate events, Rounds of golf, Group outings, Stay and play packages and golf merchandise
• Will project the company brand of professionalism, fun, relationship building and positive results, in their appearance and demeanor, both externally (with clients and in public), and internally to fellow staff

Essential Responsibilities

• Maintain association membership status (PGA / CMAA)
• Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction.
• Oversee the reservation system, starting, monitoring, and pace of play
• Monitors and drives golf shop revenue for merchandise, rounds of golf, cart revenue and corporate functions.
• Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
• Develops and maintains a sound organizational structure.
• Oversees employee hiring, firing and development
• Initiates ideas of programing, sales, events, business opportunities
• Delegates daily responsibilities to qualified employees. Monitors their performance and timelines, aids in training and support as needed.
• Gives recommendations to Oliphant Golf Management and Board of Directors for operating and capital budgets, policies, and maintains throughout the year.
• Monitors financial statements, reviews income and expenses and reports status monthly.
• Meets, greats, and welcomes prospective customers/ members.
• Ensures the highest standards for golf service and programs, food and beverage, and entertainment.
• Oversees and works with department heads for staffing and scheduling.
• Attends all Board Meetings and serves on committees.
• Enforce all rules, regulations, and bylaws governing the facility.
• Communicates over all vision of facility to fellow employees and customers
• Manage facility operating cash
• Maintains task list and progress reports of facility
• Report weekly to the Regional Manager on the progress of each project (in relation to the project plan)
• Turn up for all meetings on-time or where you will be late, notify the client or meeting chair immediately
• Completes bi-weely payroll by noon on Monday

Benefits

• Health insurance
• Employer matching 401k
• 2 weeks vacation
• Cell phone allowance
• Allowance for professional association dues
• Continuing Education Allowance per company policy