Description

We have an exciting opportunity for you to advance your experience design career and make a meaningful impact.

As an Experience Design Senior Associate in Consumer and Community Banking supporting the Legal and Regulatory Control Operation product group, you will leverage your advanced knowledge of experience design principles to create solutions that align user needs with business goals. You will collaborate with cross-functional teams to deliver accessible and innovative experiences for a diverse range of users.

Job responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs
• Conduct data-driven analyses to inform design decisions and transform information into valuable insights
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines
• Operate with an iterative design mindset, incorporating user feedback to improve user experience
• Assist in the analysis of market trends, user research studies, and user behavior to inform design decisions

Required qualifications, capabilities and skills

• Three years in a user experience design or equivalent role dedicated to improving digital product experiences
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
• Demonstrated experience designing and optimizing user experiences across web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
• Hands-on practical experience in system design, application development, testing, and operational stability
• Solid understanding of agile methodologies such as CI/CD, resiliency, and security

Preferred qualifications, capabilities and skills

• Experience supporting enterprise applications for back-office specialists
• Experience collaborating with architecture, product, technology, data, and business partners
• Experience designing digital products with AI-driven features, automation, or decision support tools
• Familiarity with best practices for integrating human oversight and feedback into AI-powered systems in regulated environments

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n