Description

Join a high‑impact team shaping how JPMorgan Chase delivers data‑driven client and operational excellence across the Commercial & Investment Bank. You'll operate at the intersection of finance, operations, and technology to improve data reliability, cycle time, and transparency at scale. Your work will power insights for thousands of users through Qlik dashboards, cubes, and downstream data services.

As an Operations Associate within the Crescendo Platform group, you ensure end‑to‑end feed monitoring, data quality, and timely data delivery on AWS. You partner with global finance, operations, and technology teams to run daily cycles and meet SLAs for 3,000+ feeds. You translate operational insights into continuous process improvements that enhance client experience and internal efficiency.

Job Responsibilities

• Ensure timely, high‑quality data delivery across finance, operations, and technology partners.
• Build and maintain strong relationships with global stakeholders.
• Communicate impacts, updates, and deliverables promptly across time zones.
• Oversee 3,000+ data feeds, monitor health, and enforce SLAs with clear escalation paths.
• Publish daily reporting to Qlik dashboards, OLAP cubes, and data services.
• Diagnose and resolve data quality and processing issues at root cause.
• Analyze patterns to proactively prevent incidents and reduce cycle time.
• Streamline workflows and automate manual steps for operational efficiency.
• Coordinate and execute testing for new functional releases and patches.
• Document procedures, runbooks, and data lineage for auditability and transparency.
• Collaborate with program leadership to track milestones and deliver on AWS services.

Required Qualifications, Capabilities and Skills

• Hold a BS/BA degree.
• Bring 5+ years executing production operating models across business lines in financial services to deliver quality data on time.
• Execute strategic process and technology initiatives aligned to business and finance goals.
• Adapt to a changing business landscape and challenge the status quo constructively.
• Focus on key issues and drive initiatives to clear, measurable conclusions.
• Communicate clearly and build strong stakeholder relationships across global teams.
• Use Microsoft Office and SQL proficiently and understand foundational AWS concepts.

Preferred Qualifications, Capabilities and Skills

• Demonstrate hands‑on experience operating in AWS environments.
• Apply Agile practices to plan, prioritize, and deliver iterative improvements.
• Use Python to support data tooling, automation, and quality checks.
• Visualize insights with Tableau and enhance dashboard usability.
• Leverage experience with Qlik, OLAP cubes, and downstream data services.
• Implement data quality frameworks, monitoring, and alerting at scale.
• Automate feed monitoring, reporting pipelines, and SLA tracking for resiliency.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.