Description

Join our team where you'll play a key role in supporting day-to-day business operations and driving process improvements. We value your ability to collaborate across teams, solve problems, and deliver impactful solutions in a dynamic environment.

As a Business Support Manager in Commercial & Investment Bank (CIB), you will provide essential business administration and control support, partnering with senior management and cross-functional teams. You'll help ensure smooth onboarding, process controls, and risk mitigation while contributing to strategic initiatives. Your work will help maintain a high-performing, compliant, and collaborative business environment.

Job Responsibilities

• Manage employee onboarding, offboarding, and transfers for CIB business functions
• Request applications and market data services to support business needs
• Provide solutions and triage day-to-day issues by coordinating with relevant partners
• Act as liaison with project management for technology and facility upgrades, and intern onboarding
• Serve as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocations
• Review and certify physical floor access for employees
• Enforce a dynamic control and compliance environment, driving continuous risk mitigation in business processes
• Ensure effective business and process controls are maintained across all functions
• Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management
• Provide guidance and support to drive the agenda for business operations

Required Qualifications, Capabilities, and Skills

• Minimum 2 years of related experience in business administration or support
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong verbal and written communication skills with a professional demeanor
• Independent problem-solving abilities and mature judgment
• Ability to work under pressure, prioritize multiple assignments, and complete tasks efficiently
• Excellent relationship-building skills and ability to influence others
• Organized self-starter who consistently meets deliverables
• Ability to work effectively in a team and adapt to diverse working styles
• Comfortable leading initiatives and collaborating with senior leadership

Preferred Qualifications, Capabilities, and Skills

• Customer service or client-facing experience
• Experience in move management or facility operations
• Familiarity with cost allocation and business controls
• Exposure to project management or strategic initiatives
• Ability to drive process improvements in a dynamic environment

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.