Description

You will transform operations by owning complex problem areas across custody, fund services, settlements, or corporate actions; remove friction, redesign end-to-end workflows, and deliver sustained efficiency and control gains.

Job responsibilities

• Transform operations by owning complex problem areas across custody, fund services, settlements, or corporate actions; remove friction, redesign end-to-end workflows, and deliver sustained efficiency and control gains.
• Lead stakeholder workshops and operations shadowing to discover needs; produce precise as-is/to-be BPMN 2.0 models, clear problem statements, BRDs, and acceptance criteria.
• Analyze exceptions, break rates, STP, cycle times, SLA misses, and cost-to-serve to qualify and prioritize opportunities; size benefits, define KPIs/OKRs, and maintain a value-ranked backlog.
• Distill requirements by translating needs into well-formed epics and user stories with testable outcomes; partner with Technology to ensure right-sized, incremental delivery.
• Drive GenAI and agentic automations; define guardrails and success metrics, and progress POCs to scaled adoption.
• Ensure adoption by driving cross-team rollout of new tools and processes and supporting change management, including testing.
• Coach Associates and curate reusable BPMN patterns, templates, and best practices to elevate the function.
• Reduce cycle times, exceptions, break and fail rates; increase STP and SLA adherence.
• Produce audit-ready, version-controlled BPMN diagrams and requirements to accelerate delivery.
• Achieve high adoption of new processes and tooling, and maintain high UAT pass rates.
• Maintain a prioritized, data-backed backlog and deliver consistent business value, providing transparent value realization data versus business case.

Required qualifications, capabilities and skills

• Challenge assumptions with relentless curiosity and pursue results with tenacity.
• Strong stakeholder leadership-interviews, workshops, and synthesis into problem statements and actionable, testable requirements.
• Analytical-quantify value and define KPIs/OKRs; use data transformation tools to diagnose impact.
• BPMN 2.0 proficiency; familiarity with Signavio or Camunda.
• Understanding of GenAI and agentic concepts and how they can improve operational process flows.
• Crisp writing, concise storytelling, and cross-functional collaboration.
• Bias for action; able to own workstreams end-to-end.

Preferred qualifications, capabilities and skills

• 5 years in business analysis or development.
• Experience with automation, process mining, or digital platforms (e.g., Alteryx, UiPath, Tableau).
• Familiarity with Agile tooling and ways of working (Jira, Confluence); BPM credentials.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.