Description

As an AI/ML Executive Director, in our AI for Operations organization, you will work on developing cutting-edge large scale Agentic-AI, GenAI, Natural Language Processing and Search Systems to serve our customers and internal agents supporting the bank's operations.

Job Responsibilities

• Utilize large-scale distributed computing to effectively apply Agentic-AI in real-world applications to serve JPMC customers and service agents across channels.
• Use and extend GenAI capabilities to build differentiating applications that are customized to suit product and customer requirements. Effectively and efficiently develop various evaluation mechanisms to identify, address and improve the results of LLM based systems.
• Apply deep natural language processing (NLP) knowledge & experience and critical thinking skills and perform advanced analytics with the goal of solving complex and multi-faceted business problems.
• Build and Lead a team of Machine Learning applied researchers and engineers. Provide technical and career guidance to the team members.
• Collaborate with cross-functional partners including product, data and engineering.
• Lead by example to provide the best service and build the most appropriate applications in a timely fashion to address customer concerns, resolving critical issues, and push forward on future roadmap and priorities.
• Contribute to the full product development lifecycle, including defining the objective and key product deliverables.
• Act as an advanced architect and code contributor in system development, algorithms, architectural design for Agentic-AI, GenAI, NLP and machine learning systems.
• Contribute to the continuous learning mindset of the organization by bringing in new knowledge, ideas, and perspectives.

Required qualifications, capabilities, and skills:

• PhD in Computer Science, with a strong research and industry work experience in AI/ML, Natural Language Processing and Information Retrieval.
• Outstanding written and oral communication skills to present analytical findings and exercise influence among key project stakeholders.
• Hands-on extensive experience in developing large-scale machine learning solutions based on big data to solve real world problems (e.g. Classification, Regression, or Recommender Systems).
• Advanced demonstrable programming skills of 10-15 years (PhD plus industry experience) on more than 1 programming language is required. Preferred: Spark, Python, Scala, Java.
• Strong background in data structures, algorithms, operating systems, compilers, distributed computing and databases.

Preferred qualifications, capabilities, and skills:

• PhD in computer science with concentration in AI - NLP or Information Retrieval.
• Full understanding and advanced programming skills using distributed infrastructure, platforms, and computational methods (including distributed ML).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.