Description

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

Job Summary

As a Loan Servicing Manager III within JPMorgan Chase, you will manage a team of loan servicing specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will use your deep understanding of loan servicing and lending services to make impactful decisions affecting operations and financial management. Advanced conflict management skills will be crucial for resolving issues, while strategic planning abilities will guide the direction of loan servicing operations. Your role is pivotal in fostering continuous improvement, driving performance, and nurturing future leaders within the team.

Job responsibilities

• Oversee the interpretation of loan documents, ensuring accurate and timely servicing of our loan portfolio.
• Lead a team of loan servicing specialists, fostering a culture of continuous improvement and driving performance.
• Utilize advanced conflict management skills to resolve any arising issues within the team or with external stakeholders.
• Leverage expert strategic planning abilities to guide the direction of our loan servicing operations, aligning with the firm's long-term goals.
• Nurture future leaders within the team, providing mentorship and facilitating skill development.

Required qualifications, capabilities, and skills

• Seven or more years of experience in managing loan servicing operations, with a focus on interpreting loan documents and overseeing deadlines.
• Proven track record of leading diverse teams in a financial services environment, with a focus on driving performance and fostering continuous improvement.
• Demonstrated advanced proficiency in conflict management, with experience in resolving complex issues within teams and with external stakeholders.
• Expertise in strategic planning within the lending services sector, with a history of making impactful decisions that align with long-term organizational goals.
• Proven experience in mentoring and developing future leaders, with a focus on facilitating skill development and nurturing talent.

Preferred qualifications, capabilities, and skills

• Strong organizational skills that enable efficient functioning in high-volume, fast-paced, deadline-oriented environments, ensuring adherence to service level agreements.
• Outstanding leadership qualities, demonstrated through the ability to deliver feedback, mentor, and coach others by leveraging experience to foster development and high performance.
• Proficiency in developing quantitative reports to analyze performance and inform data-driven decision-making, enhancing operational insights and strategies.
• Proven ability to manage multiple teams and managers, ensuring effective coordination and leadership across diverse groups.
• Expertise in ensuring timely group delivery and execution of all daily controls, with a focus on adherence to Key Performance Indicators (KPI) targets.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.